Whakapā mai Contact us
Get in touch with us if you have a general query or would like more information.
General enquiries
Online form
Send us your query or feedback using our online form
Email us
Email: contact@nzcrs.govt.nz
By phone
You can call us for free if you’re in New Zealand. We're open from 8:30am to 4:30pm, Monday to Friday. We’re not open on public holidays.
In New Zealand you can call us on 0508 624 327
If you are outside New Zealand, you can call us on +64 9 952 1674
Languages other than English
You can use a free telephone interpreting service called Ezispeak. Interpreters are available for over 180 different languages.
Call us after 9:00am, ask for Ezispeak and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.
If you are Deaf or hearing impaired
We can use the Video Relay Service to provide information after 9:00am. Find out how the service works on the NZ Relay website:
New Zealand Relay Service(external link)
Visit our Christchurch office
You can visit us in person at our office on level 2 of the Grand Central Building, 145–161 Cashel Street in Christchurch. Our opening hours are 8.30am to 4.30pm. You do not need to make an appointment to visit us.
When you visit us, it’s helpful if you bring along documents relating to your case if you have them available.
By post
Our postal address is:
NZCRS
Ministry of Business, Innovation and Employment
PO Box 22725
Christchurch Central 8011
Register with us
By registering with the New Zealand Claims Resolution Service (NZCRS) you will be able to access our services.
You can also register by calling us on 0508 624 327
Making a complaint
If for some reason your expectations of the NZCRS are not met, you can make a complaint by using the online enquiry form. The complaints assessor will be in contact with you within 2 working days.
Alternatively, you can make a complaint by phone (0508 624 327) or in person.
To learn about our standards of behaviour and the process we use when we receive a complaint, see our Homeowner Charter and Code of Conduct.
Homeowner Charter and Code of Conduct