Homeowner Advisory Group

The Homeowner Advisory Group has been formed to ensure GCCRS meets the needs of homeowners. It monitors issues and opportunities, and provides feedback and advice.

Homeowner Advisory Group - members

In the first instance the Homeowner Advisory Group has been formed by members of the EQC Customer Reference Group (CRG). As the Chair of the CRG has indicated his acceptance, GCCRS has decided to appoint him as the interim Chair. This will be reviewed after six months.

Chair – Tom McBrearty

Tom McBrearty has 45-plus years in business as a Manager, Director, Board Chair CEO and Business owner across a number of companies, both nationally and internationally. Tom was a founding member of the Canterbury Community Earthquake Recovery Network (CanCERN) and has been intricately involved in both the wider Christchurch and local earthquake recovery. He was the Economic Development Manager of Enterprise North Canterbury and a member of the Community Forum. In recent years, as well as being a Director of McBrearty Ballantyne working to improve Business Practice and Ethics, Tom has spent time working in both the business community and the city community supporting and advocating for businesses, individuals and families where at times they believed the challenges had become just too hard.

Lucy D’Aeth

Lucy D’Aeth is a Public Health Specialist with Community and Public Health, the public health unit of Canterbury District Health Board. Since 2011, much of her work has focused on community recovery from the earthquakes, including secondment to CERA in 2011/12. As well as being a member of HOAG, Lucy is also Chair of the Wellbeing Advisory Group. She has co-chaired the Greater Christchurch Psychosocial Committee since 2013, and is part of the leadership of the ‘All Right?’ wellbeing promotion campaign. 

Dean Lester

Dean has been an insurance professional since 1986 and has developed extensive insurance acumen built over 3 decades of experience in the New Zealand insurance market. Dean understands the varying needs of insurers, reinsurers and the insured customer. With a keen interest and global understanding of the insurance profession he is able to break down and analyse insurance matters to identify stepping stones in the process of delivery. With particular commitment to all aspects of the Christchurch Earthquake Recovery, Dean is growing his knowledge and interacts actively with all insurers and EQC, covering over 1,000 Cantabrian claim progression. He is a recipient of the 2012 CCC Christchurch Earthquake Award for pro-bono insurance advocacy, and nominated for the Kiwibank New Zealander of the Year Award.

Phillipa Moore

Phillipa has worked in public, commercial and private organisations including the health and building sectors. Previously the director of a structural steel manufacturing company she has an understanding of some of the drivers behind the building sectors’ approaches to the earthquake repairs. Phillipa has experienced multiple claims herself. The first repairs were handled correctly, so she knows EQC & Insurers have the ability and potential to do well, however subsequent claims have been difficult and full of errors. Phillipa wants to see the standard for all repairs to be full, fair and equally accessible to everyone, regardless of a person’s emotional or financial ability to hire expensive experts to prove a claim, or negotiate/argue with EQC/Insurers. She wants to see an improvement in systems and transparency. Phillipa firmly believes change is needed, if EQC and Insurers are to reduce distress, enable people to put the disaster event behind them as quickly and efficiently as possible, and enable claimants to move on with their lives.

As a Christchurch based claimant Phillipa has helped and supported others with claims and is optimistic the GCCRS will provide help and support to those who have been struggling to get an appropriate insurance response. She also has a special interest in emergency preparedness.

Linda Ngata

Since 1993 Linda has been overseeing the operations of Te Rūnanga o Ngā Maata Waka drawing on her financial, operational and general management skills to successfully lead out initiatives, projects and programmes in the education and training, social services, health, housing, economic development, Maori, community development and building financial capability sectors. She was a founding member of the Earthquake Support Coordination Service and instrumental in setting up the Recovery Assistance Centre based at Ngā Hau E Whā National Marae.

In an ever-changing disaster recovery environment her knowledge, expertise and understanding of the issues, disputes and problems home owners have experienced in progressing their insurance claims has been critical to the on-going development of services that support the wellbeing of vulnerable communities.